Online shopping has risen in popularity, especially as of late. It’s now easier than ever to open up your smartphone or laptop from virtually anywhere and place an online order. From things like clothing to kitchen goods, you can likely find almost anything your heart desires online these days.
Since online shopping is where a lot of people turn to purchase things, it makes sense that couriers are also in increasing demand. More people are now needed to deliver these online goods to people around the world. Since couriers don’t need special schooling and receive their training on the job, it’s a good idea to make sure you possess the skills needed before you start applying for this job.
We prepared a list of courier resume skills that are essential for this job. Check out these six courier resume skills to decide if this career is right for you.
Skill #1: Driving Skills
It’s easy to say that since you drive a car or van you have the driving skills needed to be a courier but that’s not always the case. You need to be a safe driver to make sure you can drop off packages safely, especially since you will be stopping in front of various houses, some of which could be on busy streets.
If you’re thinking of becoming a courier, you should have a clean driving record. Most employers will go ahead and check your driver’s abstract, so if you have any offences be sure you’re honest about them from the get-go. Couriers also need to be knowledgeable about traffic laws so be sure to brush up on this if you’re rusty!
Skill #2: Customer Service
Customer service is one of the most important courier resume skills. Since you are dropping off packages at people’s homes, chances are you will come into contact with many people in your day. Sometimes there may be an issue with a package that will require you to interact with the receiver and potentially work with them to resolve the issue.
Because of this, it’s imperative that you have a friendly demeanour and are prepared to answer questions or troubleshoot any problems.
Skill #3: Ability to Multi-Task
As a courier, you will need to be able to multi-task since you will be doing more than one thing at a time. You will be required to locate the address of the drop-off, stop somewhere safe, find the right package, and deliver it to the right home.
If a problem comes up with a package, you will need to deal with the issue while providing excellent customer service and still maintain punctuality.
You will also cover a large distance each day, so you will need to be sure that you can handle a lot of driving, getting in and out of your vehicle multiple times, and doing all of this with a smile.
Skill #4: Punctuality
When delivering packages, you are going to need to adhere to a strict schedule. You will have a certain number of packages that need to be delivered on any given day. The last thing you want is to be behind on your deliveries. Being punctual will allow you to keep your customers satisfied.
If you have trouble being on time for things or have trouble managing your time, you will need to hone in this skill before you apply for a job as a courier. The good news is that with a little practice, you can learn to be punctual. This skill will also come in handy in other areas of your life.
Skill #5: Excellent Verbal and Written Communication Skills
You may spend the majority of your day behind the wheel, but you will still need to possess excellent verbal communication skills. You will be keeping in contact with dispatch throughout the day so it’s imperative that you have the skills needed to communicate properly.
Written communication skills are also vital to this career. Couriers are expected to fill out forms and file reports daily. You will need to do so accurately each time. Having proper communication skills will make this part of the job easier and also ensure you make as few mistakes as possible.
Skill #6: Attention to Detail
A good courier is able to pay attention to details big or small. Since you will need to plan your route each day, excellent attention to detail will certainly come in handy. You will also need to take into account any disruptions that could possibly throw you off.
Since couriers make frequent stops throughout the day, being able to pay attention to any kids playing in the street, people walking dogs, and other vehicles is also vital.
Making sure your vehicle has had the proper maintenance and is in good working condition is another thing you need to pay attention to. The last thing you want is for your vehicle to break down on you. Having good communication skills comes in handy here so you can speak with the company’s mechanic if you see any potential issues.
A career as a courier is a promising job that might be right for you. We wish you the best of luck if you decide to pursue this job!
