Providing a positive customer experience can be difficult—especially when your clients require information, services, or answers around the clock. How can you keep up and ensure all customer queries are answered in a timely manner? For many industries, call centre services are the answer. Here’s a sampling of some industries that greatly benefit from inbound call centre services and why.
1. Property Management
Property managers are always on call. Tenants can call day or night with emergencies. After all, a flood can occur in the middle of the night. You don’t have to lose sleep or be available 24/7 in case something happens in your building, however. A call centre can take over when you’re unavailable, answering all after-hours calls from your tenants regarding building issues. Call centre agents can do more than answer calls, too. They can dispatch the right subcontractor to handling the building issues that come up, while sending non-urgent messages to your office during the day.
2. Real Estate
Being a realtor means answering calls and meeting with clients on a daily basis. But what if one client calls while you’re with another customer? What if you miss an important call? It could mean losing a sale—along with the commission. When you work with a call centre, these issues will be a thing of the past. Call centre agents can take messages from callers, collect the information you require from customers, and send messages to any agent in your firm to ensure no one loses a deal due to a missed call.
3. Service Companies
Service companies have to field calls day and night to send technicians and representatives out for inquiries or emergency services. An inbound call centre can handle these calls in an efficient and effective manner so you don’t have to. The agents can triage calls, digitally record customer calls, dispatch on-call technicians, and more.
4. Governments
Government departments are always trying to increase efficiencies in order to cut costs—while still serving the public in the best way possible. If you’re in public housing, transit, public works, water and waste water management, or another government department, you will benefit from the cost effectiveness and efficiency of call centre services for day-to-day as well as emergency call services.
5. Utilities
Utilities companies don’t get nights, weekends, or holidays off. Even though the office may be closed, a disaster or emergency can occur at any moment, requiring a quick reaction. As a result, all calls must be monitored in real time to offer around-the-clock services customers need. Call centre agents can offer 24/7 call support services to assist with any situation that may come up, whether during the day or after hours.
6. Small Businesses
Most small business owners wear many hats. They’re not only the CEO and CFO, but they may also be the company’s sales rep, marketer, and receptionist. It can be difficult and time consuming to try to do everything. Even if you have one or two employees, they may be stretched thin with their duties. They likely won’t have time to answer the phones at all hours, day and night.
Small business owners in particular can greatly benefit from the help offered by inbound call centre services. The agents can answer calls and queries, while the business owners and their employees can get back to the work that really matters.
7. Medical Centres
Medical centres, dental offices, support groups, health units—these are all organizations that can benefit from call centre services. Medical emergencies can occur at any time, and it’s important to have someone available by phone 24/7. Agents can handle appointment bookings, appointment reminders, as well as emergency calls, so you can attend to patients instead of attending to phone calls.
