The IT team is critical to any large organization. Its vital role allows employees to continue to be productive online and access information. The different IT roles ensure organizations and individuals have the software and the hardware they need to perform daily tasks with minimal or no interruptions. These roles also involve providing support whenever needed so other employees can perform their duties effectively and efficiently.
Are you interested in learning more about the different types of IT roles and responsibilities? The following list contains seven of the most popular IT roles in businesses:
Role #1: Help Desk Support & Help Desk Analyst
These IT roles are variously known as help desk technicians, technical support specialists, or support engineers. They typically report to an IT manager. They play the most visible IT support in any organization.
Being the frontline of IT support, they troubleshoot, answer and resolve technical issues to keep employees productive and customers happy. They are the gatekeepers who troubleshoot complex applications and systems while also identifying and escalating security threats and immediate problems.
They possess a wide range of technical knowledge across networks, software, and hardware. They also have problem-solving abilities, conflict resolution skills, patience, and active listening skills. Recommended credentials include CompTIA A+ Certification and Microsoft technical training courses.
Role #2: IT Project Manager
The role of an IT project manager is to execute valuable organizational IT projects by breaking down high-level strategies into executable steps. They coordinate across different departments to ensure projects conform to the organization’s business goals. They also oversee all aspects of a project, from budgeting to scope and task management.
To successfully execute the role of an IT project manager, one should possess project management skills and certifications. They should also have an understanding of the relevant technical platforms and methodologies employed in an organization.
IT project managers are subordinate to the director or the manager. They work closely with business managers and development teams to ensure project requirements are successfully met.
An IT project manager should be conversant in several project management frameworks, including the agile methodology. They should have a strong multi-tasking ability, be able to work under pressure, and possess advanced verbal and written communication skills. They should also have experience in risk, cost, and resource management. Recommended credentials include Project Management Professional (PMP), CompTIA Project + and Certified Associate in Project Management (CAPM).
Role #3: Hardware Technician
A hardware technician is also known as a hardware engineer or IT specialist. These technicians generally manage and repair servers and computers. Their responsibilities involve a wide range of network and computer maintenance such as upgrades, installations, security, troubleshooting, and support.
Although these IT roles handle basic tasks such as system updates, the critical role they play cannot be underestimated. This is because a majority of debilitating attacks such as Meltdown and Spectre come from outdated patches.
Critical skills of a hardware technician include computer troubleshooting skills, data collection and reporting, installation, and repair and maintenance of software and hardware. Credentials to look for in this role include CompTIA Server+ Certification, CompTIA A+ Certification and Cisco Certified Entry Networking Technician.
Role #4: Network Engineer & Network Administrator
These network professionals are also known as network architects or network managers. These IT roles typically report to a CIO or CTO. Although both focus on networks, they hold different roles.
Network engineers focus on developing and designing networks, whereas network administrators maintain them. Both have a thorough understanding of the organization’s network needs and IT structure. Not only do they monitor and secure networks, but they also design them to support future network growth and expansion.
Typical responsibilities include the integration of new technologies, ensuring system performance, and the design and implementation of physical and wireless networks.
The necessary skills of a network engineer/administrator include attention to detail, analytical skills, network security best practices, and hands-on experience in IT networking and systems.
Credentials often include Red Hat, Cisco, Cisco CCNP Certification, and Cisco CCNA Certification. It may also include CompTIA, CompTIA A+ Certification, CompTIA Security+ Certification, and CompTIA Network+ Certification. Further, these professionals may hold certifications as a Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Associate (MCSA), or VMware and VMware Certified Professional on Network Virtualization (VCP-NV).
Role #5: Business Analyst
Business analysts are the link between the IT team and the key business stakeholders in an organization. They often report to a CTO or CIO. They leverage data and process information to ensure the smooth running of IT projects while solving business problems. Deliverables vary depending on an organization’s needs.
Business analysts are responsible for reviewing procedures and processes, documenting and identifying improvements, and effectively disseminating them across the organization to increase efficiency and save on costs.
A business analyst should have advanced writing and documentation skills, understand modern business process models and analytical techniques, and have excellent communication skills. Recommended credentials include that of Certified Business Analysis.
Role #6: Systems Engineering Manager
They are also known as systems analysts, technical designers, or solutions specialists. This IT role involves overseeing IT infrastructure and systems, monitoring performance, security, asset management, and helpdesk support. It may also include making recommendations and working with project managers and IT teams to achieve departmental goals.
Systems engineering managers also manage the development of systems design and architecture. They lead and coordinate teams of technical specialists and engineers. Expected credentials include VMware Certified Professional on Network Virtualization (VCP-NV).
Role #7: IT Director, CIO/CTO, or Vice President
This is the most senior IT role in an organization. Its focus is on growth and high-level IT strategy, and this position reports directly to the CEO. The IT role bridges the gap between the executive leadership and IT teams. Emotional intelligence (EI) is a critical skill in successfully leading large, high-pressure environments. EI skills are also vital when making thoughtful, thorough decisions.
A CIO/CTO should possess a mix of technical experience, strong IT leadership skills, and business intelligence skills. They should also demonstrate agility in project management, data analysis, and problem-solving. Recommended credentials include leadership and development courses.
